| 1) | Saya baru kemalangan, apa yang perlu saya buat? | |
| Report Polis dalam masa 24 jam | ||
| 2) | Kemana boleh saya bawa kereta? | |
| Kemana-mana panel workshop Etiqa | ||
| 3) | Adakah saya akan hilang NCD jika membuat tuntutan? | |
| Bergantung kepada siapa yang bersalah, berdasarkan laporan polis | ||
| 4) | Apa jenis tuntutan yang boleh saya lakukan jika kemalangan? | |
| a-Gunakan policy sendiri, kesannya NCD akan terjejas | ||
| b- Buat tuntutan dari pihak ketiga(jika anda tidak bersalah), NCD anda tidak terjejas | ||
| c- Od-KFK, buat tuntutan pihak ketiga dengan menggunakan Etiqa Takaful, NCD tidak akan terjejas | ||
| 6) | What is Excess? | |
| Excess is whereby you have to pay the first part of the claim and the amount Will be at stated in the policy schedule | ||
| 7) | What is the difference between policy excess (Voluntary excess) and 2f excess (compulsory excess)? | |
| Policy excess is applicable in every claim whilst 2f excess would depend on the details of the authorised driver at time of accident as follow:- i. If driver is below 21 years of age ii. If dirver holds a L licence iii. If driver has full licence less than 2 years iv. If driver is not named in the policy schedule v. All of the above | ||
| 8) | What is the excess amount for 2f? | |
| RM400 | ||
| 9) | What is betterment? | |
| Betterment is getting new parts for old car. | ||
| 10) | When is betterment applicable? | |
| When the age of the car is 5 years and above. It is only applicable if you opt for new parts. | ||
| 11) | How is the betterment calculated? | |
| As per PIAM’s guideline below:- a. 5 years – 15% b. 6 years – 20% c. 7 years – 25% d. 8 years – 30% e. 9 years – 35% f. 10 years and above – 40% | ||
| 12) | I do no wish to pay for betterment. What are the options? | |
| You can go for 2nd hand or used parts | ||
| 13) | What to do if problem with panel workshop? | |
| Call Claims Assist at 1-300-88-1007 |